Privacy Policy

Last updated: December 18, 2025

1. Information We Collect

We collect the following types of information when you use Pikime:

• Name, phone number, and delivery address
• Email (if provided)
• Payment information (handled securely by payment providers)
• Location data during delivery
• Caterer menu details
• Rider location & identity verification details

2. Purpose of Collecting Your Data

Your data helps us to:

• Deliver homemade food to your location
• Connect you with caterers and riders
• Improve service quality
• Verify users, caterers and riders
• Process payments securely

3. Rider & Caterer Data

Riders and caterers may need to provide:

• NID or identity details
• Mobile number
• Live location (for delivery operations)

This information is used only for operations and safety.

4. Sharing of Data

We do not sell your data. We only share necessary information with:

• Delivery riders (name, address, order details)
• Caterers (order details)
• Payment gateway partners

5. Data Protection

We use industry-standard security to protect your information.

6. Cookies

Pikime uses cookies to improve user experience and analyze website traffic.

7. Your Rights

• Request deletion of your data
• Request access to your data
• Update or correct your profile information

8. Updates to Privacy Policy

We may update this policy periodically. Continued use of Pikime means you accept updates.